Support Events

Support Contacted

Property

Type

Description

order_id

String

Order ID for the ride

support_ticket_id

String

ID of the support ticket

status

String

Status of the support ticket (e.g. open, closed)

reason

String

Reason for contacting support

open_date

String

Date support ticket was opened

ratings

String

Ratings given for the support ticket resolution

Support Ticket Raised

Property

Type

Description

order_id

String

Order ID for the ride

support_ticket_id

String

ID of the support ticket

status

String

Status of the support ticket (e.g. open, closed)

reason

String

Reason for contacting support

open_date

String

Date support ticket was opened

Support Ticket Closed

Property

Type

Description

order_id

String

Order ID for the ride

support_ticket_id

String

ID of the support ticket

status

String

Status of the support ticket (e.g. open, closed)

reason

String

Reason for contacting support

open_date

String

Date support ticket was opened

close_date

String

Date support ticket was closed

User Contacted

Property

Type

Description

order_id

String

Order ID for the ride

support_ticket_id

String

ID of the support ticket

status

String

Status of the support ticket (e.g. open, closed)

reason

String

Reason for contacting support

open_date

String

Date support ticket was opened

Support Status Checked

Property

Type

Description

order_id

String

Order ID for the ride

support_ticket_id

String

ID of the support ticket

status

String

Status of the support ticket (e.g. open, closed)

reason

String

Reason for contacting support

open_date

String

Date support ticket was opened

close_date

String

Date support ticket was closed

ratings

String

Ratings given for the support ticket resolution